Shipping policy

Shipping Policy

Last updated: June 20, 2026

Where We Ship
We ship worldwide.

Shipping Costs
Shipping is free on all orders.

Delivery Time
Orders are typically delivered within 7–12 business days. Delivery times may vary slightly during holidays, sale periods, or due to customs processing in your country.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking link so you can follow your delivery.

Customs, Duties & Taxes
For international orders outside the EU, import duties or taxes may apply depending on your country's regulations. These charges, if any, are the responsibility of the customer.

Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address.

Contact
For any shipping questions, contact us at info@sainava.com.
Sainava GmbH — Moorberg 1, 31157 Sarstedt, Germany